Terms of Service
Effective Date: January 1, 2024
1. Agreement to Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.
2. Products and Services
LuckyHook Factory manufactures and supplies various types of hooks including:
- Kids Hooks
- Bathroom Hooks
- Key Hooks
- Over Door Hooks
- Entrance Hooks
- Custom designed hooks
3. Pricing and Payment
- All prices are quoted in USD unless otherwise specified
- Prices are subject to change based on order quantity and specifications
- Payment terms will be agreed upon before order confirmation
- Standard payment methods include T/T, L/C, and PayPal for samples
4. Order Process
- Minimum Order Quantity (MOQ) applies to most products
- Sample orders are available
- Production time varies based on order quantity and customization
- Order confirmation requires a signed purchase order or proforma invoice
5. Shipping and Delivery
- Shipping costs are calculated based on order weight, volume, and destination
- Delivery times vary by shipping method and destination
- We offer FOB, CIF, and DDP shipping terms
- Tracking information will be provided once goods are shipped
6. Quality and Warranty
- All products undergo quality inspection before shipping
- We provide product warranties as specified in the order agreement
- Defective products will be replaced or refunded as per our warranty policy
- Claims must be made within the specified warranty period
7. Returns and Refunds
- Returns are accepted for defective products within 30 days of receipt
- Custom-made products are non-returnable unless defective
- Return shipping costs for defective items will be covered by us
- Refunds will be processed within 14 business days of approval
8. Intellectual Property
All content on this website, including images, text, and designs, is the property of LuckyHook Factory. Unauthorized use is prohibited.
9. Limitation of Liability
LuckyHook Factory shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
10. Governing Law
These terms shall be governed by the laws of the People's Republic of China. Any disputes shall be resolved through friendly negotiation or arbitration.
11. Contact Information
For questions about these Terms of Service, please contact us at:
Email: sales02@dongzhengco.com
Phone: +86 178 1642 8510
Address: Jinglong Road, Dongxi Industrial Park, Jinhua, Zhejiang, China
12. Modifications
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.